Terms of Use

1. Introduction

Welcome to LocalCareGuide.co.uk.

These Terms of Use explain the terms that apply when you access or use our Website, Local Care Guides, digital publications and related online services.

By using our Website, you agree to these Terms. If you do not agree with them, please do not use the Website.

Please also read our:

  • Privacy Policy;
  • Cookie Policy;
  • Publishing Standards;
  • Disclaimer Statement;
  • Accessibility Statement;
  • Modern Slavery Statement.

Together, these documents explain how we operate LocalCareGuide.co.uk and the standards that apply when using our Website and services.

2. About LocalCareGuide

LocalCareGuide helps families find trusted local care, support and community services.

Through our Website, printed and digital Local Care Guides, Top10 CARE and related publications, we provide practical information and resources designed to make local care easier to understand and find.

LocalCareGuide is operated by Caringly Group, based in Scotland, United Kingdom.

3. Using Our Website

You may use our Website and publicly available content for your own lawful, personal and non-commercial purposes.

You agree not to:

  • use the Website unlawfully or fraudulently;
  • interfere with its security or operation;
  • attempt to gain unauthorised access to our systems;
  • introduce viruses, malicious software or harmful material;
  • scrape, harvest or systematically extract information from the Website;
  • use automated systems to copy, collect or reproduce our content without permission;
  • impersonate another person or organisation;
  • submit false, misleading or unlawful information; or
  • use our Website or content in a way that infringes our rights or the rights of others.

We may restrict or suspend access where we reasonably believe the Website is being misused.

4. Our Content

The information we publish is designed to provide helpful general guidance about care, local services and related subjects.

We take reasonable steps to make our content useful and accurate. However, information can change and we cannot guarantee that everything published will always be complete, accurate or current.

Our content should not be treated as personalised medical, care, legal, financial or other professional advice.

Please read our Disclaimer Statement for further information.

5. Top10 CARE

Top10 CARE is designed to give families a trusted starting point when looking for local care.

Inclusion within Top10 CARE is based on our publishing standards and independent editorial judgement.

Top10 CARE does not guarantee that a particular provider will be suitable for you or your loved one, nor does inclusion constitute a guarantee about the quality, availability or future performance of a provider.

Families remain responsible for making their own enquiries and choosing care according to their individual needs.

Further information about our public publishing principles is available in our Publishing Standards.

6. Care & Support Enquiries

You may contact us to request a Local Care Guide, find local care or support, register your interest, make an enquiry or ask us to help you connect with relevant organisations.

Where appropriate, we may provide information or help connect you with a third-party care provider, organisation or service.

We do not guarantee that:

  • a particular service will be available;
  • an organisation will accept your enquiry;
  • a provider will have capacity; or
  • any particular outcome will result from an introduction.

Any decision to engage a third-party provider or service remains yours.

7. Third-Party Providers & Organisations

Our Website and publications may feature or refer to care providers, charities, businesses, community organisations, public bodies, advertisers, sponsors and other third parties.

Unless expressly stated otherwise, these organisations operate independently from LocalCareGuide.

We are not responsible for their actions, products, services, advice, availability or contractual arrangements with you.

You should make your own enquiries before entering into an agreement or purchasing services from a third party.

8. Advertising & Sponsored Content

Our Website and publications may contain advertising, sponsorship and other commercially supported content.

Where appropriate, we aim to distinguish commercial content from independent editorial content.

Advertising or sponsorship does not automatically constitute an endorsement or recommendation by LocalCareGuide.

Commercial support does not buy editorial influence or Top10 CARE selection.

Further information is available in our Publishing Standards.

9. External Links

Our Website and publications may contain links to websites and services operated by third parties.

These links are provided for convenience and information.

We do not control third-party websites and are not responsible for their availability, content, security, privacy practices or services.

Following an external link is at your own discretion.

10. Intellectual Property

Unless otherwise stated, the content and materials published by LocalCareGuide are owned by, or licensed to, us and are protected by applicable intellectual property laws.

This may include:

  • text and editorial content;
  • Local Care Guides and digital publications;
  • graphics, photographs and illustrations;
  • page designs and layouts;
  • databases and compilations;
  • logos and branding;
  • LocalCareGuide and Top10 CARE content and materials; and
  • other original materials we create.

You may view, download or print reasonable extracts for your own personal, non-commercial use.

You must not reproduce, republish, distribute, sell, commercially exploit or create derivative works from our content without our prior written permission, except where permitted by law.

11. Automated Access, Data Extraction & AI Use

Our content is created for people to read and use—not for unrestricted commercial extraction.

Unless we have given prior written permission, you must not systematically access, scrape, crawl, harvest, copy or extract our Website content, directories, provider information, publications or databases.

You must not use our content or proprietary materials to build, train, fine-tune, benchmark or substantially improve artificial intelligence systems, machine-learning models, competing databases, directories, publications or commercial services without our prior written permission.

Nothing in these Terms restricts uses that cannot lawfully be restricted.

12. Trade Marks & Branding

Names, logos, designs and other branding appearing on our Website may be trade marks or other protected intellectual property belonging to LocalCareGuide, Caringly Group or third parties.

You may not use our names, logos or branding in a way that suggests endorsement, affiliation or partnership without prior written permission.

Nothing on this Website grants you a licence to use our trade marks or branding except where expressly agreed.

13. Information You Submit

If you submit information, feedback, corrections, enquiries or other material through our Website, you are responsible for ensuring that it is accurate and lawful.

You must not knowingly submit material that:

  • is false or materially misleading;
  • infringes another person’s rights;
  • is defamatory, abusive or unlawful;
  • contains malicious software; or
  • is submitted without any necessary authority or permission.

Where you provide content for publication, you confirm that you have the right to provide it and permit us to use, edit, reproduce and publish it for the purpose for which it was submitted.

Personal information is handled in accordance with our Privacy Policy.

14. Website Availability

We aim to keep LocalCareGuide.co.uk available and working properly, but we cannot guarantee uninterrupted access.

We may change, update, suspend or withdraw parts of the Website or our services where reasonably necessary.

We are not responsible for temporary interruptions caused by maintenance, technical problems or circumstances outside our reasonable control.

15. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to this, and to the fullest extent permitted by law, we are not responsible for losses arising from:

  • reliance on general information published by us;
  • decisions made using that information;
  • third-party providers, organisations, products or services;
  • external websites;
  • temporary Website unavailability; or
  • events outside our reasonable control.

Where you use our Website as a consumer, nothing in these Terms affects any legal rights that cannot lawfully be excluded or limited.

16. Privacy & Cookies

We take the protection of personal information seriously.

Our Privacy Policy explains how we collect, use and protect personal information.

Our Cookie Policy explains how cookies and similar technologies may be used on our Website and how you can manage your choices.

17. Changes to Our Website & Services

We will continue to develop LocalCareGuide.

We may introduce, change or withdraw Website features, publications, services and content from time to time.

Nothing in these Terms guarantees the continued availability of a particular publication, service, feature, provider listing or area of coverage.

18. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to our Website, services, business activities or legal requirements.

The latest version will always be published on our Website.

By continuing to use the Website after updated Terms take effect, you will be subject to the version then in force.

19. Governing Law

These Terms of Use are governed by the laws of Scotland.

If you are a consumer living elsewhere in the United Kingdom, you may also benefit from mandatory protections available to you under the laws applicable where you live.

Any dispute relating to these Terms will be subject to the jurisdiction of the courts determined by applicable law.

20. Contact Us

If you have a question about these Terms of Use, please contact:

LocalCareGuide by Caringly

Upper Floors, 18 Leonard St., Perth PH2 8ES

Email: hello@localcareguide.co.uk

21. Related Policies

Please also read our:

  • Privacy Policy;
  • Cookie Policy;
  • Publishing Standards;
  • Disclaimer Statement;
  • Accessibility Statement;
  • Modern Slavery Statement.

Together, these documents explain the terms and standards governing LocalCareGuide.co.uk and our publications.

Terms of Use
UK (Scotland) Edition • Version 1.0
Effective Date: 01 August 2026